If You Have a Problem

How do I make a complaint?
We work hard to satisfy our customers, but if you feel your experience was not everything it should have been, please contact our Customer Service team on 0370 050 0797. We would like to know so we can do something about it. Or you can contact us by completing your details here. One of our team will be in touch.

What do I do if I’m not happy with a certain aspect of the hire?
Unfortunately, on rare occasions problems can arise and we endeavour to reach a resolution as quickly as possible. Therefore, it is important that any issues you encounter are notified at the time they occurred. Simply contact our team on 01832 272 408 or email us.

What happens if the equipment is damaged or breaks down?
Please contact GB Access on 01832 272 408 as soon as possible, where a member of our team will be able to help you.